Return and Refund Policy
Last Updated: 1 May, 2025
At callonlydeal.com, we aim to provide a seamless and reliable booking experience. This policy outlines the circumstances under which refunds are available, how to request them, and the process for handling them.
Scope
- Eligibility criteria for cancellations and refunds
- Required documents and submission timelines
- Processing methods and estimated timeframes
- Non-refundable services and applicable fees
Note: Refund eligibility may vary depending on the type of booking, provider-specific rules (airlines, hotels, transportation), and timing of your request.
1. Definitions
- Company: callonlydeal.com (“we”, “us”, or “our”)
- Service: Any travel-related booking made through our platform
- Order: A confirmed booking on our website
- You: The customer using our services
- Website: https://www.callonlydeal.com
2. Refund Eligibility
You may qualify for a refund if:
- The booking was made directly via callonlydeal.com.
- Your cancellation complies with the service provider’s policy.
- All required documentation is submitted, including:
- Booking confirmation
- Proof of payment
- Supporting documents (e.g., medical certificates)
- Refunds are generally issued to the original payment method unless agreed otherwise.
Important: Certain services may be strictly non-refundable. Late requests or those that violate provider terms may receive partial or no refunds. Administrative charges may apply.
3. How to Request a Refund
- Check Provider Rules: Review cancellation terms of your service provider.
- Prepare Documentation: Include booking details, proof of payment, and other required documents.
- Provide Reason: Clearly state the reason for your cancellation.
- Submit on Time: Requests must be made before the provider’s deadline.
- Need Assistance? Contact our support team for guidance if necessary.
4. Processing Times
Refund processing depends on the service provider. callonlydeal.com will assist, but delays caused by third parties are beyond our control.
Estimated Timelines:
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Timelines vary by bank
Exceptional Circumstances
Refunds may be considered in special cases such as:
- Medical emergencies
- Death of an immediate family member
- Natural disasters or government-imposed travel restrictions
5. Policy Updates
We may update this Return and Refund Policy at any time. The latest version will always be posted on callonlydeal.com. Continued use of our services constitutes acceptance of any changes.
6. Contact Us
If you have questions or need assistance with a refund request, please contact us:
Email: info@callonlydeal.com
Phone: +1-888-673-9689
Our support team is dedicated to handling all refund requests fairly and efficiently.
